Become a CAREGiver >> Service Coordinator (Scheduler)
Service Coordinator (Scheduler)

Home Instead®

Schedule Coordinator Job Description 

Duvall Downing, LLC d.b.a. Home Instead
The Schedule Coordinator (formal position title is Service Coordinator) will join our team and train to become the primary scheduler for the period of Friday through Monday, working 8 to 10 hours per day (to be negotiated; 40 hour work week across 4 days of work is possible). The Service Coordinator will work with our team to meet the growing needs of our business by performing full-time  scheduling work from Friday through Monday, providing two days of overlap with office staff to maximize ongoing knowledge of client and caregiver needs and availability, respectively. Working from home on Saturdays and Sundays may be possible when Service Coordinator has met the requirements of the position, as evalauated by the Service Manager. In the capacity of the Service Coordinator, the key player is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator has responsibility for scheduling clients and CAREGiversSM to provide the highest quality service to clients with emphasis on creating extraordinary relationships. This work requires individuals who are quick-on-their feet problem solvers, remain cool under pressure, and thrive in an environment where time-sensitive demands are the "stuff" of every day work. Our office culture emphasizes the importance of being team-focused as we work toward the goal of achieving the mission of the business and living the values that set Home Instead apart. 

Primary Responsibilities:                                                                             
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
  • Monitor, mediate, and log all client and CAREGiver activity utilizing our web-based system
  • Follow up with internal staff regarding all client and CAREGiver issues to ensure challenges are resolved
  • Provide back-up to On-Call staff at least one weekend per month and one week of weekdays per month (M-Th). This work is from home and should require minimal amounts of time. Problem-solving, crises assistance only
  • Provide On-Call staff with updated Client and CAREGiver issues prior to close of business
Secondary Responsibilities
  • Gather information about client and/or CAREGiver concerns with regard to scheduling matters
  • Gather information as part of client and/or CAREGiver inquiry process
  • Participate as needed in all CAREGiver meetings
  • Perform any and all other functions and responsibilities deemed necessary

Education/Experience Preferences/Requirements:
  • 2-year Associate or 4-year Baccalaureate degree
  • 2 years of experience using a web-based system for scheduling or other similar information-driven and fast-paced process
  • One year experience in home care or senior-related industry preferred (an equivalent combination of education and work experience may be considered)
  • Must possess a valid driver’s license
Knowledge, Skills and Abilities:
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have great attention to detail and an understanding of the importance of documentation
  • Must be experienced with Microsoft Office and either experienced with or a fast learner with technology - web-based information management tool and VOIP phone system
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
  • 12 days of personal time off (PTO), to increase incrementally with years of service
  • 7 paid holidays
  • 401k Plan (eligible to participate after 1 year of employment, 5% match)
  • Eligible for bonus plan structures
  • VirtualMe (telehealth program) is offered at time of employment
  • Office hours Friday through Monday, 8 to 10 hour days, beginning at 8:00 or 8:30 am (to be negotiated; full time - 40 hours - of employement is possible across the 4 days)
Home Instead® in Tolland, CT is an independently owned and operated, non-medical home care agency that offers many different types of in-home care individualized to meet the needs of family members. The Home Instead network has been delivering in-home care for 25 years. Please see for more information about our agency.
Position Information
Title:Service Coordinator (Scheduler)

Please note that this is the job board for the franchise office located at 384 Merrow Road, Suite Z. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at 860-896-5295. If you have any technical problems with this site please call 385-425-2195 for technical assistance.

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